Privacy Policy

1. Introduction

Welcome to Akeelah ("we," "us," "our," or "Company"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email, password, and profile details when you create an account
• Child Information: Name, age, and grade level of your child(ren)
• Learning Data: Spelling attempts, progress, scores, and performance metrics
• Payment Information: Subscription and billing details (processed securely through third-party providers)
• Usage Data: Device information, browser type, IP address, and pages visited
• Communication Data: Messages, support requests, and feedback you send us

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our services
• To personalize your learning experience
• To send you updates about your child's progress
• To process payments and manage subscriptions
• To respond to inquiries and provide customer support
• To comply with legal obligations
• To protect against fraud and ensure platform security
• To conduct analytics and improve our platform

4. Data Security

We implement bank-level encryption and security measures to protect your data. Your password is never stored in plain text, and all sensitive communications are encrypted using industry-standard SSL/TLS protocols. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us. Please note that some information may be retained for legal or business purposes.

6. Third-Party Services

We use third-party services for payment processing, analytics, and hosting. These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality of your information. We do not sell, trade, or share your personal information with third parties for marketing purposes.

7. Children's Privacy

Akeelah is designed for children, and we take their privacy seriously. Parents/guardians have full visibility and control over their child's data. We comply with the Children's Online Privacy Protection Act (COPPA) and never share a child's information without parental consent.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of certain communications
• Data portability in certain cases

To exercise these rights, contact us at info@akeelah.com

9. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: info@akeelah.com
Address: Synortech Solutions Limited, Ghana